What is the cancellation policy?

Cancelling more than 24 hours before the scheduled start refunds the client in full, including the service fee. The same applies at any time if no cleaner has been assigned, or if the assigned cleaner does not attend. Cancelling within 24 hours refunds the client 50%; of the remainder, 45% goes to the cleaner as compensation for the reserved time and 5% is retained by CleanGig.